Refund & Cancellation Policy

What Are Preview Fees?

Preview fees are charged by TryQuick when a buyer books a time slot to physically or digitally examine a product from an owner. This fee covers the owner's time and the platform service — it is not a purchase of goods.

No goods are bought or sold through TryQuick. The preview fee is purely for the inspection service.

Buyer Cancellation Rules

When Buyer Cancels	Buyer Refund	Owner Impact
Before owner picks a time slot (pending / slots submitted)	Nothing charged — no payment taken yet	No impact
After slot confirmed by owner, before buyer pays	Nothing charged — no payment taken yet	No impact
After payment, before journey starts (scheduled status)	Preview fee minus ₹10 flat cancellation charge	No penalty on owner
After physical preview journey starts (active / escrow locked)	80% refunded — 20% of fee is non-refundable (preview already started)	No earnings — booking cancelled
After digital preview session starts (active / escrow locked)	Preview fee minus ₹10 flat fee (contact details were shared)	No earnings — booking cancelled
Booking expires (2-hour payment deadline missed)	Nothing charged — no payment was taken	No penalty

Owner Cancellation Rules

When Owner Cancels	Buyer Refund	Owner Penalty
Owner declines request before picking a slot	Nothing charged to buyer	No penalty
Owner cancels after confirming a slot (before journey starts)	100% refund to buyer wallet	₹10 penalty added to owner's dues — deducted from next payout
Owner cancels or no-shows during physical preview	100% refund to buyer wallet	15% of preview fee, capped at ₹30 — deducted from future earnings
Owner cancels during digital preview session	100% refund to buyer wallet	₹10 flat penalty — deducted from future earnings

Dispute Outcomes

Outcome	Buyer Refund	Owner Impact
Dispute resolved in buyer's favour	Up to 100% at TryQuick's discretion	Penalty may apply
Dispute resolved in owner's favour	Partial or no refund, at TryQuick's discretion	Owner receives payout

How Refunds Are Processed

Refunds are credited to your TryQuick in-app wallet within 24 hours of the cancellation or dispute resolution
Wallet balance can be withdrawn to your bank account from the Wallet screen within 3–5 business days
Original payment method refunds (direct to card/UPI) are not available — all refunds go to TryQuick wallet first
Platform fee (20%) is non-refundable once a preview session is completed successfully

Repeated Cancellations

For Owners: Cancelling 2 or more bookings in a single day will trigger a 1-day account suspension. During suspension, the owner cannot accept new requests or create listings.

For Owners: Owners with unpaid penalties of ₹30 or more cannot create new listings until the penalty balance is cleared from their earnings.

For Buyers: Frequent cancellations are monitored and may result in temporary account restrictions to protect owners' time.

Non-Refundable Situations

Preview was completed successfully and buyer simply changed their purchase decision
Buyer was not satisfied with the product condition but the listing accurately described it
Buyer did not show up and did not cancel (counted as buyer no-show)
Account was terminated due to policy violations or fraud

How to Cancel a Booking

Open the TryQuick app → My Bookings → tap the booking → Cancel Booking. The cancellation penalty (if any) will be shown before you confirm.

Cancellations cannot be made after a preview session has been marked as active (journey started). In that case, raise a Dispute instead.

How to Raise a Dispute

If something goes wrong during a preview (owner no-show, product mismatch, safety concern), raise a dispute within the app: My Bookings → tap the booking → Raise Dispute.

Our team reviews disputes within 24 hours. Escrow funds are held until the dispute is resolved. The decision of TryQuick's support team is final for amounts up to the preview fee.

Refund Questions?

Email support@tryquick.in

Include your booking ID for faster resolution. We respond within 48 business hours.