Preview fees are charged by TryQuick when a customer books a time slot to physically or digitally examine a product from a preview partner. The fee is paid to TryQuick for the preview service; TryQuick in turn pays the preview partner who hosts it. It is not a purchase of goods.
| When Customer Cancels | Customer Refund | Preview Partner Impact |
|---|---|---|
| Before preview partner picks a time slot (pending / slots submitted) | Nothing charged — no payment taken yet | No impact |
| After slot confirmed by preview partner, before customer pays | Nothing charged — no payment taken yet | No impact |
| After payment, before the journey starts (any stage once you've paid) | Preview fee minus ₹10 flat cancellation charge | No penalty on preview partner |
| After physical preview journey starts (session started) | 80% refunded — 20% of fee is non-refundable (preview already started) | No earnings — booking cancelled |
| After digital preview session starts (session started) | Preview fee minus ₹10 flat fee (contact details were shared) | No earnings — booking cancelled |
| Customer doesn't show up (preview partner reports it; the first 4 digits were never shared) | Preview fee minus a no-show penalty — 20% of the fee (in person) or ₹10 (video call) | No earnings — no penalty on preview partner |
| After you share the first 4 digits of your preview code | Non-refundable — the preview counts as delivered | — |
| Booking expires (3-hour payment deadline missed) | Nothing charged — no payment was taken | No penalty |
| When Preview partner Cancels | Customer Refund | Preview Partner Penalty |
|---|---|---|
| Preview partner declines request before picking a slot | Nothing charged to customer | No penalty |
| Preview partner cancels after confirming a slot (before journey starts) | 100% refund to customer | ₹10 penalty added to preview partner's dues — deducted from next payout |
| Preview partner cancels during physical preview | 100% refund to customer | 15% of preview fee, capped at ₹30 — deducted from future earnings |
| Preview partner no-shows after the session started (never confirmed the product) | Preview fee minus 20% of the fee (₹10 for a video call) — contact details were already shared | No payment released; penalty of 15% of the fee, max ₹30 (₹10 for a video call) |
| Preview partner cancels during digital preview session | 100% refund to customer | ₹10 flat penalty — deducted from future earnings |
| Outcome | Customer Refund | Preview Partner Impact |
|---|---|---|
| First 4 digits never shared (preview partner no-show or wrong product) | Refund minus the service fee shown above | Preview partner penalty as shown above |
| First 4 digits already shared | No refund — the preview was delivered | Preview partner receives payout |
Every cancellation penalty shown above is retained by TryQuick as a platform charge. A penalty is never paid to the other party.
This is deliberate: if cancelling earned the other person money, it would create an incentive to provoke cancellations. Penalties exist to discourage last-minute cancellations, not to compensate anyone.
For Preview partners: Cancelling 2 or more bookings in a single day will trigger a 1-day account suspension. During suspension, the preview partner cannot accept new requests or create listings.
For Preview partners: Preview partners with unpaid penalties of ₹30 or more cannot create new listings until the penalty balance is cleared from their earnings.
For Customers: Cancelling 2 or more bookings in a single day pauses new booking requests for 24 hours.
Open the TryQuick app → My Bookings → tap the booking → Cancel Booking. The cancellation penalty (if any) will be shown before you confirm.
You can still cancel after the journey has started — the penalties in the tables above apply.
If the other person doesn't show up or the preview partner shows a different product, raise a dispute within the app: My Bookings → tap the booking → Something went wrong? The app only offers the options that apply at that stage. For a safety concern, use Report User — it's handled separately from payments.
Disputes are resolved within 24 hours by the fixed rules above, based on the preview-code record from your session — the decision is final for amounts up to the preview fee.
Refund Questions?
Email support@tryquick.in
Include your booking ID for faster resolution. We respond within 48 business hours.