Preview fees are charged by TryQuick when a buyer books a time slot to physically or digitally examine a product from an owner. This fee covers the owner's time and the platform service — it is not a purchase of goods.
| When Buyer Cancels | Buyer Refund | Owner Impact |
|---|---|---|
| Before owner picks a time slot (pending / slots submitted) | Nothing charged — no payment taken yet | No impact |
| After slot confirmed by owner, before buyer pays | Nothing charged — no payment taken yet | No impact |
| After payment, before journey starts (scheduled status) | Preview fee minus ₹10 flat cancellation charge | No penalty on owner |
| After physical preview journey starts (active / escrow locked) | 80% refunded — 20% of fee is non-refundable (preview already started) | No earnings — booking cancelled |
| After digital preview session starts (active / escrow locked) | Preview fee minus ₹10 flat fee (contact details were shared) | No earnings — booking cancelled |
| Booking expires (3-hour payment deadline missed) | Nothing charged — no payment was taken | No penalty |
| When Owner Cancels | Buyer Refund | Owner Penalty |
|---|---|---|
| Owner declines request before picking a slot | Nothing charged to buyer | No penalty |
| Owner cancels after confirming a slot (before journey starts) | 100% refund to buyer wallet | ₹10 penalty added to owner's dues — deducted from next payout |
| Owner cancels or no-shows during physical preview | 100% refund to buyer wallet | 15% of preview fee, capped at ₹30 — deducted from future earnings |
| Owner cancels during digital preview session | 100% refund to buyer wallet | ₹10 flat penalty — deducted from future earnings |
| Outcome | Buyer Refund | Owner Impact |
|---|---|---|
| Dispute resolved in buyer's favour | Up to 100% at TryQuick's discretion | Penalty may apply |
| Dispute resolved in owner's favour | Partial or no refund, at TryQuick's discretion | Owner receives payout |
Every cancellation penalty shown above is retained by TryQuick as a platform charge. A penalty is never paid to the other party.
This is deliberate: if cancelling earned the other person money, it would create an incentive to provoke cancellations. Penalties exist to discourage last-minute cancellations, not to compensate anyone.
For Owners: Cancelling 2 or more bookings in a single day will trigger a 1-day account suspension. During suspension, the owner cannot accept new requests or create listings.
For Owners: Owners with unpaid penalties of ₹30 or more cannot create new listings until the penalty balance is cleared from their earnings.
For Buyers: Frequent cancellations are monitored and may result in temporary account restrictions to protect owners' time.
Open the TryQuick app → My Bookings → tap the booking → Cancel Booking. The cancellation penalty (if any) will be shown before you confirm.
Cancellations cannot be made after a preview session has been marked as active (journey started). In that case, raise a Dispute instead.
If something goes wrong during a preview (owner no-show, product mismatch, safety concern), raise a dispute within the app: My Bookings → tap the booking → Raise Dispute.
Escrow funds are held until the dispute is resolved. Disputes are resolved based on the code-verification record from your session — the decision is final for amounts up to the preview fee.
Refund Questions?
Email support@tryquick.in
Include your booking ID for faster resolution. We respond within 48 business hours.